2. GENERAL CONDITIONS OF USE OF THE SITE AND THE SERVICES OFFERED.
Use of the www.lille-crowneplaza.com website implies full acceptance of the general conditions of use described below. These conditions of use may be modified or supplemented at any time, and users of the www.lille-crowneplaza.com site are therefore invited to consult them regularly.
This site is normally accessible to users at all times. However, Crowne Plaza Euralille may decide to interrupt the site for technical maintenance purposes. In such a case, Crowne Plaza Euralille will endeavour to inform users of the dates and times of the intervention beforehand.
The www.lille-crowneplaza.com website is regularly updated by Société Lilloise d'Investissement Hôtelier. Similarly, the legal notices may be modified at any time: they are nonetheless binding on the user, who is invited to refer to them as often as possible in order to read them.
3. DESCRIPTION OF THE SERVICES PROVIDED.
The purpose of the www.lille-crowneplaza.com website is to provide information about all of the company's activities.
Crowne Plaza Euralille endeavours to provide information on the www.lille-crowneplaza.com website that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies and shortcomings in the updating, whether these are its fault or the fault of third party partners who provide this information.
All information on the www.lille-crowneplaza.com website is given as an indication and is likely to change. Furthermore, the information on the www.lille-crowneplaza.com website is not exhaustive. It is given subject to modifications having been made since it was put on line.
4. CONTRACTUAL LIMITATIONS ON TECHNICAL DATA.
The website cannot be held responsible for any material damage linked to the use of the site. Furthermore, the user of the site undertakes to access the site using recent, virus-free equipment and with a last-generation updated browser.
5. INTELLECTUAL PROPERTY AND COUNTERFEITING.
Crowne Plaza Euralille is the owner of the intellectual property rights or holds the rights of use on all the elements accessible on the site, in particular the texts, images, graphics, logos, icons, sounds and software.
Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is forbidden, except with the prior written authorisation of : Crowne Plaza Euralille.
Any unauthorised use of the site or of any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 et seq. of the Intellectual Property Code.
6. LIMITATIONS OF LIABILITY.
Crowne Plaza Euralille cannot be held responsible for direct and indirect damage caused to the user's equipment when accessing the site www.lille-crowneplaza.com, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.
Crowne Plaza Euralille cannot be held responsible for indirect damage (such as loss of market or loss of opportunity) resulting from the use of the www.lille-crowneplaza.com website.
Interactive areas (possibility of asking questions in the contact area) are available to users. Crowne Plaza Euralille reserves the right to delete, without prior notice, any content posted in this area that contravenes the legislation applicable in France, in particular the provisions relating to data protection. Where applicable, Crowne Plaza Euralille also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages of a racist, insulting, defamatory or pornographic nature, whatever the medium used (text, photographs, etc.).
7. PERSONAL DATA MANAGEMENT.
In accordance with the regulations, and more precisely with the EU Regulation 2016/679 of 25 May 2018, you will find below our policy on the processing of personal data. It applies both to data provided in the context of reservations and contacts by forms or emails made via this site and to data collected during your visit or stay in our hotel, spa, restaurant or during a seminar, study day or during any other event.
Whether you are :
- Customer or future customer
- Contact" in the broad sense of our hotel as a recipient of our newsletters
- Recipients of gift vouchers, if applicable
You will find the answers to your main questions here. If any of them are missing, please do not hesitate to contact us at the following address: firstname.lastname@example.org
WHO IS THE DATA CONTROLLER?
It is the SLIH Hotel Group, SOCIETE LILLOISE D'INVESTISSEMENT HOTELIER, 17 Quai du Wault, 59 800 LILLE, owner of the hotel.
Why do we process your data?
The purposes for which we process your data depend on the relationship between you and our hotel. Their legal basis may be :
- Your consent, in particular in your capacity as a future guest or "contact" in the broadest sense of the word of our hotel
- The performance of a contract between us, such as in your capacity as a guest of our hotel, in order to provide you with our services
- Our legitimate interest, in particular to ensure the safety of our guests and staff (video surveillance)
This data is collected in order to process your booking or information requests as satisfactorily as possible and, where appropriate, to send you our newsletters. It enables us to improve your care and the services we offer you. We also collect certain data for statistical purposes (number of visits to our website, time spent on the site, etc.) or as part of loyalty programmes. Under no circumstances will your personal data be used for commercial transactions with third parties.
WHAT DATA DO WE PROCESS?
When you make a reservation via our website:
It concerns :
- data relating to your identity and contact details: your surname, first name, email address, telephone number, identity document, address
- your bank details
- data relating to your reservation, such as your arrival and departure dates, and to your stay, such as your room entry data (electronic key)
- your preferences (smoking or non-smoking room, food allergies, etc.)
- images, as part of our video surveillance system
- data collected when you connect to our Wifi services
- data relating to your loyalty programme or your requests for seminars and other events (frequency, volume of visits and their dates, turnover generated, name of your company, etc.)
This data has been collected from you, either directly (via our website, face to face, by email or telephone) or via third parties authorised for this purpose (Online Travel Agencies, Channel Managers, Booking Engines, Franchisers, Brand or other partners of the SLIH Hotel Group).
WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?
They are :
- strictly authorised personnel of the Hotel and the SLIH Hotel Group
- duly authorised service providers and partners:
o Host and/or webmaster of this site: http://www.cp-lille.com/
o Channel Manager and/or the Reservation Engine, in its capacity as subcontractor, when you make a reservation on this site: https://www.ihg.com/
o Service provider of gift voucher reservations on this site: https://www.ihg.com/
o Service provider for restaurant reservations on this site: https://www.ihg.com/
- where applicable and at their request, the competent administrative or judicial authorities.
Under no circumstances will your personal data be the subject of commercial transactions with third parties.
If they were to be transmitted outside the European Union, we would ensure that the regulations in force for this type of transfer are respected.
HOW LONG WILL YOUR PERSONAL DATA BE KEPT?
Your personal data will not be kept in a form that allows you to be identified for longer than is necessary for the purposes for which it is processed and to meet our contractual, legal and regulatory obligations.
WHAT ARE YOUR RIGHTS?
- You can request more information about the processing of your personal data at any time.
- You have the right to access, rectify and port your data.
- You have the right to request the deletion of your data or a restriction of their processing, as well as the right to object to the processing of such data.
- Where the legal basis for processing is your consent, you have the right to withdraw it at any time.
- You have the right to lodge a complaint with a supervisory authority.
- If you have any queries, please contact :email@example.com
Changes to our processing policy
This policy reflects our current standards, which may be subject to change. Any changes will take effect from the publication of the latest updated version of this policy.
8. HYPERLINKS AND COOKIES.
The www.lille-crowneplaza.com website contains a certain number of hypertext links to other sites, set up with the authorisation of Crowne Plaza Euralille. However, Crowne Plaza Euralille does not have the possibility of verifying the content of the sites thus visited, and consequently will not assume any responsibility in this respect.
Browsing the www.lille-crowneplaza.com website may result in the installation of cookies on the user's computer. A cookie is a small file which does not allow the user to be identified, but which records information relating to the navigation of a computer on a site. The data thus obtained is intended to facilitate subsequent navigation on the site, and is also intended to allow various measures of frequentation.
Refusing to install a cookie may make it impossible to access certain services. However, the user can configure his computer as follows to refuse the installation of cookies:
In Internet Explorer: tool tab (pictogram in the shape of a cog at the top right) / internet options. Click on Confidentiality and choose Block all cookies. Validate with Ok.
Under Firefox: at the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab.
Set the Retention Rules to: use custom settings for history. Finally uncheck it to disable cookies.
In Safari: Click on the menu icon (symbolised by a cog) at the top right of the browser. Select Settings. Click on Show advanced settings. In the 'Privacy' section, click on 'Content Settings'. In the 'Cookies' section, you can block cookies.
In Chrome: Click on the menu icon (symbolised by three horizontal lines) at the top right of the browser. Select Settings. Click on Show advanced settings. In the "Privacy" section, click on preferences. In the "Privacy" tab, you can block cookies.
9. APPLICABLE LAW AND JURISDICTION.
Any dispute relating to the use of the www.lille-crowneplaza.com website is subject to French law. The competent courts of Paris have exclusive jurisdiction.
10. THE MAIN LAWS CONCERNED.
Law n° 78-17 of 6 January 1978, notably modified by law n° 2004-801 of 6 August 2004 relating to information technology, files and freedoms.
Law n° 2004-575 of 21 June 2004 for confidence in the digital economy.
User: Internet user connecting to and using the above-mentioned site.
Personal information: "information which allows, in any form whatsoever, directly or not, the identification of the physical persons to whom it applies" (article 4 of law n° 78-17 of 6 January 1978).
After having referred the matter to the hotel's management in an attempt to resolve the dispute amicably, and in the event of a negative response or absence of a response within 60 days of the referral, the client may refer the matter to a Mediator. This is the Tourism and Travel Ombudsman. Referral to the mediator may be made within 12 months of the first complaint.
The contact details and procedures for referral are available at: www.mtv.travel.